Thank you for your purchase from veronikagjorgjievska.com
We strive to ensure your satisfaction with our art products. Please review our Refund Policy to understand how we handle returns and refunds.
Returns and Exchanges
Due to the nature of art products, all sales are final. We do not accept returns or exchanges unless the item you received is damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your item.
Provide a detailed description of the damage or defect, along with photos as proof.
We will evaluate your claim and, if approved, offer a replacement or refund.
Eligibility for Refunds
Refunds are only issued for damaged or defective items.
To be eligible, the item must be in its original condition and packaging.
We reserve the right to deny a refund if the item shows signs of misuse or damage caused after delivery.
Refund Process
Once your claim is reviewed and approved, we will process your refund to the original payment method.
Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
Custom or commissioned artworks
Gift cards
Digital downloads
Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
If eligible, we will cover the return shipping for damaged or defective items.
Contact Us
If you have any questions about our Refund Policy, please contact us at: vgjorgjievska91@gmail.com